Description

Job Summary

• Responsibility:Test connections between servers and end points Act as a first line escalation with automated monitoring services used by the client platform Escalate any technical issues Provide proactive daily service checks utilizing tools in place Interact with Application Support to ensure service health Monitor ticket progress and escalate to Management as needed Communicate the progress to the customer as needed Act as primary triage for any high priority ticket Business/Customer Schedul

Responsibilities

Test connections between servers and end points Act as a first line escalation with automated monitoring services used by the client platform Escalate any technical issues Provide proactive daily service checks utilizing tools in place Interact with Application Support to ensure service health Monitor ticket progress and escalate to Management as needed Communicate the progress to the customer as needed Act as primary triage for any high priority ticket Business/Customer Schedule adherence Adherence to the set production target Transactional quality assurance Compliance with the Data & Information guidelines Knowledge Management Understanding the content process guidelines in the training sessions Adherence to the process updates acknowledgement & reflection on the transaction processing work Should be able to demonstrate the required level of knowledge during monthly process knowledge test Completion of the skill up glidepath for Organizational learning & development

Certifications Required

N / A