Description

About this role:

Wells Fargo is seeking a Senior Lead Business Execution Consultant - Root Cause Analysis to shape and deliver strategic insights for the Consumer and Business Banking Root Cause Analysis program within the CBL CAO organization. This role partners closely with the business and the Enterprise Root Cause Analysis Office (ERCAO) to identify trends, uncover actionable insights from customer and employee feedback, and influence leadership decisions that drive meaningful improvement

Key Responsibilities:

• Lead cross-functional teams to plan, execute, and deliver RCA program requirements
• Convert complex Root Cause Analysis findings into compelling, decision-ready narratives that influence senior leaders and drive business adoption of recommendations
• Drive accountability, manage risks, and identify process efficiencies
• Assess business performance, identify trends, and recommend strategic approaches
• Conduct complex analyses using data and research design to develop clear, actionable recommendations
• Support decision-making by facilitating issue resolution and solution implementation
• Collaborate with Business Execution cross-functional partners and leaders on strategic initiatives
• Lead socialization meetings or steering committee to facilitate decision making and support implementation of recommendations and plans
• Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
• Serve as a trusted advisor to leadership, guiding decisions with data-driven insights and thought leadership

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of reporting or analytics experience
• 3 + years experience with customer experience tools and methodologies (journey mapping, Net Promoter System, JD Power, Bain benchmarking)

Desired Qualifications:

• Experience with root cause analysis and enterprise complaints/remediation processes and/or management consulting
• Proven ability to synthesize research into actionable and relevant insights for senior leaders in the business
• Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs
• Comfortable with ambiguity, passionate about customer and employee experience, and curious
• Excellent verbal, written, and interpersonal communication skills
• Proven collaboration and relationship-building abilities
• Strong critical thinking and independent problem-solving abilities
• Advanced PowerPoint and data visualization skills
• Experience in Consumer & Business Banking or Lending
• Demonstrated proficiency in identifying trends, measuring impacts over time, and translating insights into recommendations
• Experience using Copilot and AI prompting

Job Expectations:

• Must be able to Hybrid work schedule.
• Not eligible for visa sponsorship.
• No relocation assistance.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$139,000.00 - $239,000.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
30 Jun 2026
* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.