Description

Overview

World Golf Village is seeking a full-time Retail Merchandiser to support a fast-paced, hospitality-focused golf property. This role focuses on retail merchandising, golf shop operations, inventory support, receiving and preparing merchandise, and contributing to an organized and guest-friendly shopping environment.

Experience Required

• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Valid Driver's License
• Strong understanding of retail service standards and daily golf shop operations
• Knowledge of merchandising practices, inventory procedures, and product presentation
• Basic knowledge of the game of golf preferred
• Professional verbal communication and interpersonal skills
• Excellent guest service skills with a positive attitude and strong work ethic
• Ability to work flexible hours based on golf shop business needs
• Ability to manage multiple priorities in a golf club retail environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Comfort using the internet and other digital tools in a professional setting
• Strong time management skills and the ability to prioritize tasks effectively
• Willingness to learn new products, systems, and procedures
• Ability to read and speak English may be required to perform the duties of the job
• Regularly stands for extended periods, walks, uses hands, talks, and hears
• Occasionally sits, climbs, balances, stoops, kneels, or crouches
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds

Essential Responsibilities

• Open, operate, and close the golf shop following established procedures
• Answer phones and assist guests with golf shop purchases and product questions
• Operate the POS system and process merchandise sales as needed
• Create a welcoming, organized golf shop experience with strong guest service
• Support loss prevention by staying aware of guest activity in the shop
• Rotate stock and keep displays clean, full, and visually appealing
• Help create a unique shopping environment through thoughtful merchandising
• Support merchandise promotions and seasonal plans with retail leadership
• Assist with training golf shop staff on retail products, procedures, policies, and service standards
• Support merchandise sales goals through presentation, product knowledge, and service
• Participate in monthly physical inventory counts
• Maintain accurate inventory using Troon merchandising and accounting procedures
• Keep approved in-stock product categories filled at the facility level
• Receive and inspect incoming merchandise shipments for accuracy and report discrepancies or damages
• Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags
• Create, print, and attach product tags to merchandise
• Assist with special product design needs when needed
• Share updates on product levels, local buying trends, and vendor opportunities with retail leadership
• Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities
• Support the retail side of daily golf shop operations
• Keep golf shop and storage areas organized and ready for daily use
• Follow safe work practices
• Perform other duties as requested
• Maintain regular and reliable attendance

Benefits

• Medical, dental, and vision coverage
• 401(k) with employer match (19 years of age and older)
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria