Description

Our team is at the center of communicating during any major market events, and your role will be critical to ensuring our clients have the timely and relevant information they need, in the way that they need it. We're a highly motivated team that operates like a news organization.

As a J.P. Morgan Wealth Management Content Publisher Senior Associate within the Wealth Management Content team you will execute content publishing needs with the highest level of quality along with efficiency. In addition, you will have a deep understanding of the needs of the content team from a business and technical perspective. In this role you will work in partnership with the larger Content Production Tam and the Accessibility Subject Matter Experts to track backlogs and assist in solving quality assurance issues.

Job responsibilities

• Maintain a deep understanding of the needs of the content team from a business and technical perspective.
• Ensure coordination and communication to key stakeholders.
• Lead improvements and change to the existing processes.
• Assess customer experience of all published content to ensure content meets the communication needs for people with disabilities.
• Develop an expertise in the interfacing applications, test environments and our tools and methodologies.
• Communicate effectively with business units, IT Development and other support staff on testing timelines, deliverables, status and other information.
• Participate in review of standards, tools, and processes.

Required qualifications, capabilities, and skills:

• Bachelor's Degree in information technology, human computer interaction, or related discipline.
• 5+ years of related experience, with Adobe Experience Manager Content Authoring experience required. Working knowledge of other online content management tools will be considered.
• Excellent computer skills, including working knowledge of information architecture, project management tools such as JIRA, and website content tools.
• Ability to work independently with a sense of urgency and attention to detail.
• Strong communication, critical thinking, and creative problem-solving skills.
• Strong knowledge of HTML is required.

Preferred qualifications, capabilities, and skills:

• Master's degree
• Experience designing for accessibility and using established testing methods for verifying accessibility requirements
• Experience using AI tools and automation to streamline processes

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n