Description

General information

Country: Hong Kong

Creation Date: 19-Aug-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573429

Description & Requirements

Role Title: Head of Clients and Brokers Management

Location: Hong Kong

Type: Permanent

Job Summary:

The Head of Clients and Brokers Management, Hong Kong, is responsible for leading the company's client, broker and agency relationship management strategy in Hong Kong. Reporting directly to the CEO, Hong Kong, the role will develop and maintain strong, trusted relationships with key brokers, agencies and clients to support profitable growth, client retention, service excellence and the company's overall market strategy.

The role will act as a senior market representative for the company and serve as a key link between external partners and internal stakeholders, including underwriting, claims, operations, finance, risk and senior management.

Job Responsibilities:

• Develop and maintain strategic relationships with key brokers, agencies, clients and other distribution partners.
• Act as a senior point of contact for major and strategically important clients and intermediaries.
• Understand the business needs, priorities and challenges of clients and distribution partners, and ensure that these are appropriately addressed.
• Lead regular relationship reviews, client meetings, broker forums and business planning discussions.
• Strengthen the company's reputation for responsiveness, technical expertise, service quality and partnership.
• Identify opportunities to improve client and broker engagement, satisfaction and retention.
• Lead strategic relationships with key brokers, agencies, clients and distribution partners in Hong Kong.
• Lead the Clients and Broker Management team to drive the strategic relationships with key brokers, agencies, clients and distribution partners in Hong Kong.
• Develop and execute client and broker strategies aligned with the company's business plan and growth objectives.
• Act as the Responsible Officer (RO) for intermediary management, overseeing the conduct, supervision, competence and regulatory compliance of the company's intermediary-related activities in Hong Kong, in accordance with applicable laws, regulations and internal policies.
• Drive profitable business growth by identifying new opportunities, supporting client retention and expanding strategic accounts.
• Act as a senior market representative for the company at client meetings, broker forums, industry events and market engagements.
• Coordinate internal teams including underwriting, claims, operations, finance and risk to deliver a consistent, high-quality client and broker experience.
• Manage key account performance through relationship plans, regular reviews, pipeline monitoring, renewal planning and issue resolution.
• Ensure strong governance and compliance across client and broker activities, including conduct, regulatory, privacy and reputational risk requirements.
• Lead and develop the relationship management team by setting objectives, building capabilities and fostering a collaborative, client-focused culture.

Job Requirements:

• Significant senior-level experience in insurance, brokerage, client management, distribution, underwriting or a related financial services environment.
• Strong understanding of the Hong Kong commercial insurance market and the broker and agency distribution landscape.
• Proven experience managing senior relationships with major brokers, agencies, corporate clients and other strategic partners.
• Demonstrated success in developing business, retaining clients and improving relationship and service outcomes.
• Experience leading and developing teams, preferably in a matrix or multinational organisation.
• Strong track record of working effectively with underwriting, claims, operations and corporate functions.
• Experience managing complex negotiations, escalations and commercially sensitive situations