Description

We are looking for a Business Analyst to join the Antifraud&Disputes team in Colombia.
The team is responsible for preventing fraud, developing fraud prevention processes, and implementing protection mechanisms across the bank's key products and customer journeys. You will contribute to both the evolution of existing fraud controls and the launch of new products, ensuring fraud prevention is embedded into product design from day one.
In this role, you will work at the intersection of fraud prevention, product development, risk, AML, operations, analytics, and technology.
Your initial focus will include supporting the launch of debit products, designing secure cash withdrawal processes with offline partners, and preparing fraud prevention capabilities for future products, while helping build scalable fraud controls as the business grows.

Challenges that await you:

• Collecting and formalizing requirements from stakeholders, prioritizing changes based on risk and impact, and leading delivery from discovery to rollout
• Facilitating communication between engineering, data/ML, risk operations (AFC), and product to ensure alignment on monitoring roadmap and control design
• Identifying root causes of monitoring/control gaps (false positives/false negatives, operational bottlenecks, data quality issues) and coordinating cross-functional resolution
• Implementing best practices in risk analytics and reporting (control effectiveness, alert quality, investigation efficiency) to improve operational performance and risk outcomes
• Closely collaborating with designers and operations to shape investigation and case-management UX and improve investigator productivity

What makes you a great fit:

• 2-4 years of experience as a Business Analyst
• Basic SQL proficiency (data validation, exploratory analysis, alert quality checks)
• Proven experience in eliciting, documenting, and managing requirements for complex systems (preferably in fintech/banking/risk)
• Ability to translate risk needs into clear deliverables for dev/data teams, with understanding of how services are structured (microservices, integrations, event flows)
• Strong analytical and systematic thinking; ability to reason in terms of risk, controls, trade-offs, and measurable outcomes
• Experience in cross-team collaboration and stakeholder management
• Experience visualizing processes, decision points, and data flows to support analysis, alignment, and implementation
• English level B2+ for communication with an international team

Your bonus skills:

• Experience with BI tools (Superset, Tableau, etc.) for dashboards, monitoring, and KPI design
• Familiarity with concepts such as transaction monitoring, risk scoring (rules/ML), alert triage, case management, and control effectiveness metrics
• Understanding of APIs and event streaming (Kafka or similar)
• Spanish language skills

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Colombia with assistance for the employee and their family
• Flexible work from our office
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation policy: 20 days of annual leave and paid sick leave