Description

Summary

Your journey begins now!

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.

We are currently seeking an Assistant Director of Revenue Management to join the team. This position supports the development and execution of total resort revenue strategies for Miraval Berkshires Resort & Spa. Through advanced analysis, forecasting, pricing, inventory control, distribution, and cross-functional collaboration, this role translates complex data into clear recommendations that optimize Total Revenue, RevPOG, occupancy, average daily rate, package production, and profitability.

This position partners closely with the Area Director of Revenue Management, Director of Commercial Services, property leadership, Operations, Sales, Marketing, Reservations, Spa, Programming, and Finance to align revenue strategy with demand patterns, operational capacity, guest experience priorities, and resort goals. The Assistant Director prepares and presents performance insights, participates in forecasting and strategy meetings, and helps ensure approved actions are implemented accurately and on time.

The Assistant Director also serves as a subject matter expert for revenue and reservations systems, supports data integrity and reporting discipline, mentors team members, and leads process improvements that strengthen the revenue management culture.

Essential Functions

Revenue Strategy & Commercial Execution
• Partner with the Area Director of Revenue Management to develop, execute, and refine holistic revenue strategies that optimize total resort revenue and profitability.
• Translate pace, demand patterns, booking window, length of stay, cancellation trends, channel performance, guest behavior, and competitive intelligence into pricing, inventory, package, and demand recommendations.
• Participate in weekly forecasting, revenue, and commercial strategy meetings; provide strategic recommendations and facilitate clear, data-driven discussion.
• Align revenue decisions with approved budgets and forecasts, Miraval brand positioning, operational capacity, guest value, and the distinct nature of the Miraval experience.
• Monitor reservations sales performance, conversion, productivity, and guest demand signals; proactively communicate trends, risks, and opportunities to leadership.

Forecasting, Analytics & Performance Reporting
• Lead advanced analysis of business trends, demand patterns, segment performance, channel contribution, package production, and guest behaviors to inform commercial decisions.
• Prepare and present daily, weekly, monthly, and ad hoc performance insights to senior leadership and cross-functional teams in a clear, compelling, and actionable manner.
• Support accurate short- and long-range forecasts and identify material variances, emerging risks, and opportunities requiring leadership action.
• Oversee and enhance recurring reporting processes with a strong focus on accuracy, consistency, automation, efficiency, and business relevance.
• Maintain organized records of decisions, assumptions, actions, results, and learnings to improve accountability and future strategy development.

Pricing, Inventory, Distribution & Package Management
• Support pricing, restrictions, inventory controls, length-of-stay strategy, overbooking parameters, segmentation, channel mix, and other revenue management decisions.
• Serve as a subject matter expert on PMS, CRS, PrO or successor RMS, reservations, and reporting systems; oversee package and rate-plan creation and optimization in alignment with approved strategy.
• Monitor rate, inventory, package, and content accuracy across direct and third-party distribution channels and coordinate timely corrective action when issues are identified.
• Evaluate channel costs, contribution, conversion, and guest value to support profitable mix and direct booking performance.
• Partner with Hyatt enterprise revenue, distribution, digital, and systems teams to implement approved strategies, resolve issues, and adopt relevant capabilities.

Systems, Data Integrity & Process Improvement
• Ensure data integrity across revenue, reservations, distribution, and reporting systems through disciplined quality assurance and validation processes.
• Identify system, reporting, and workflow improvements that increase accuracy, speed, visibility, and decision quality.
• Develop and maintain standard operating procedures, checklists, reporting calendars, and documentation that reinforce consistent execution.
• Lead or support special projects related to revenue optimization, system enhancements, automation, package architecture, and process improvement.
• Stay current on hospitality revenue management practices, analytics capabilities, distribution developments, and relevant Hyatt enterprise standards.

Cross-Functional Partnership & Operational Alignment
• Collaborate closely with Operations, Spa, Programming, Marketing, Sales, Reservations, and Finance to align revenue strategy with operational execution and guest experience goals.
• Translate revenue recommendations into clear actions, ownership, timelines, and operational requirements for property and commercial stakeholders.
• Ensure packages, promotions, offers, restrictions, and campaign details are accurate, executable, and supported by appropriate inventory and operational readiness.
• Provide commercial context and performance insights that help department leaders evaluate opportunities, capacity, and financial impact.
• Build strong working relationships across property, Miraval America, and Hyatt enterprise teams while promoting timely communication and accountable follow-through.

Leadership, Coaching & Team Development
• Mentor, coach, develop, and motivate revenue and reservations team members through regular feedback, knowledge sharing, and practical development opportunities.
• Provide leadership coverage, decision support, and project ownership as assigned by the Area Director of Revenue Management.
• Promote a collaborative, communicative, inclusive, and accountable revenue management culture.
• Model Hyatt's culture of care and Miraval's wellbeing values while maintaining high standards for integrity, accuracy, service, and commercial performance.
• Support succession readiness and strengthen functional capability through disciplined training, documentation, and cross-functional learning.

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:
• World class resort
• Awarded Fortune's 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Qualifications

• 4-6 years of progressive experience in revenue management, analytics, reservations, distribution, or a related hospitality discipline.
• Demonstrated experience with pricing, forecasting, inventory management, segmentation, channel strategy, package optimization, and performance reporting.
• Advanced proficiency with revenue, reservations, and reporting systems; experience with SynXis, Opera, Book4Time, PrO, or comparable platforms preferred.
• Strong analytical skills with the ability to translate complex information into practical business insights and recommendations.
• Exceptional written, verbal, and presentation skills, including experience communicating with senior leaders and cross-functional stakeholders.
• Demonstrated leadership, coaching, project management, and collaboration capability.
• Experience in luxury resorts, wellness, destination hospitality, or a comparable operating environment preferred.
• Bachelor's degree in Business, Finance, Hospitality, Analytics, or a related field preferred; equivalent experience may be considered.

Skills & Competencies
• Strong commercial and financial acumen with a total-resort revenue mindset.
• Advanced analytical capability and the ability to identify meaningful trends, risks, and opportunities.
• Sound judgment across forecasting, pricing, inventory, distribution, package strategy, and demand management.
• Excellent communication, presentation, relationship management, and influencing skills.
• Exceptional organization, prioritization, project management, and follow-through with strong attention to detail.
• High proficiency with revenue systems, reporting tools, data validation, and process documentation.
• Collaborative leadership style with the ability to coach others, create alignment across diverse teams, remain adaptable and accountable, and champion luxury hospitality, wellness, thoughtful guest experiences, and continuous improvement.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. R easonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.