Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Representative - Level 2 is responsible for analyzing client requests and performing benefits plan configuration and quality assurance activities. This role collaborates with plan builders, testers, QA teams, and cross-functional partners-including Account Management, Clinical Advisors, and Implementation teams-to deliver high-quality client support. The position requires strong attention to detail, as plan configurations directly impact CVS Health clients. Responsibilities include evaluating and implementing changes in MYPBM/Rx CLAIM and managing casework through Salesforce. Success in this role requires accuracy, responsiveness, and reliability.

Required Qualifications

• +1 year working with Microsoft Office (One Note and Excel)
• +1 year experience working with Customer Service.

Preferred Qualifications

• Knowledge of Pharmacy Benefit Management (PBM).
• Experience with AS400/Rx CLAIM or similar healthcare systems.
• Familiarity with Salesforce or CRM platforms.
• Pharmacy Technician background (strongly preferred).
• Strong organizational skills with the ability to prioritize work independently.
• Adaptability in a changing environment.
• Commitment to quality and accuracy.

Education

• High School Diploma or GED (required)
• Bachelor's Degree (preferred)

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/12/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.