Description

Join a team dedicated to upholding regulatory standards and client trust. As a Supervisory Management Business Analyst and Reporting Specialist, you will play a key role in safeguarding our firm by reviewing electronic communications and identifying potential risks. This position offers the opportunity to collaborate with diverse teams, drive process improvements, and contribute to a culture of compliance and innovation. Your attention to detail and analytical skills will help us maintain operational excellence. Be part of a company that values your expertise and commitment to client service.

As a Supervisory Management Business Analyst and Reporting Specialist in the Central Supervision E-comm Review team, you review electronic communications to detect potential client complaints and regulatory breaches. You help us maintain confidentiality, ensure compliance, and support a positive client experience. We work together to meet performance targets and drive continuous improvement. Your contributions strengthen our risk management and operational controls.

Job Responsibilities

• Review internal and external electronic communications daily to identify potential regulatory violations and client complaints
• Uphold strict client confidentiality and handle sensitive information with discretion
• Adhere to Service Level Agreements and established policies and procedures
• Collaborate with team members to meet and exceed performance targets
• Analyze process flows and propose solutions for operational efficiency
• Maintain thorough documentation of procedures and implement additional controls
• Address miscellaneous requests and assist with research and investigation
• Build strong relationships with cross-functional and geographically diverse teams
• Communicate effectively with diverse audiences
• Contribute to a culture of compliance and innovation
• Support continuous improvement initiatives

Required Qualifications, Capabilities, and Skills

• College graduate with a strong academic background
• Meticulous attention to detail and commitment to regulatory compliance
• Strong client service orientation and time management skills
• Excellent analytical and problem-solving abilities
• Ability to collaborate effectively in cross-functional teams
• Adaptability in a fast-paced environment
• Strong control orientation and risk awareness
• Effective verbal and written communication skills
• Experience in documenting procedures and implementing controls
• Innovative thinking and ability to propose creative solutions
• Ability to prioritize and manage multiple tasks

Preferred Qualifications, Capabilities, and Skills

• Experience in electronic communication review or regulatory compliance
• Background in risk management or operational controls
• Proven ability to drive process improvements
• Experience working in geographically diverse teams
• Strong research and investigative skills
• Demonstrated contribution to team performance

Additional Information:

• Shift Schedule: 7:00 AM to 4:00 PM PHT; Saturday and Sunday Off
• Work Setup: Full Time Onsite

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.\n