Description

Location: Remote
Compensation:  $95,000 - $130,000 DOE (exempt/annual salary)

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.

Why should you consider TSI (part of TSI family of companies)?

• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Team Leadership & Management

• Lead and coach a cross-functional product team including business analysts, engineers, configuration analysts, QA, and a team lead
• Build a high-performing culture focused on ownership, quality, and continuous improvement
• Partner with the Team Leads to ensure effective daily execution and quality delivery
• Develop talent through feedback, mentoring, and career planning

Strategic Alignment & Delivery

• Ensure team efforts align with organizational goals, technology strategy, and roadmap
• Oversee delivery of new features, enhancements, and support activities
• Balance short-term support priorities with long-term product evolution
• Track and report on team performance metrics and outcomes

Legacy System Support & Evolution

• Oversee support and improvement efforts for legacy platforms 
• Guide planning and transition efforts for modernization
• Ensure system reliability and performance while managing technical debt

Stakeholder Engagement

• Serve as a trusted partner to business stakeholders and executive sponsors
• Translate business priorities into actionable team backlogs in collaboration with product owners
• Build strong, consultative relationships across departments and teams
• Provide clear communication to stakeholders as it relates to design and implementation of processes

Change Leadership

• Act as a change agent for IT and organizational transformation initiatives
• Help shape a product mindset across the team and broader organization
• Promote cultural shifts toward collaboration, innovation, and agility

Qualifications and education requirements:

• 7+ years of IT experience, including 5+ years in a leadership role managing technical teams
• Strong understanding of product delivery models (Agile, Scrum, Kanban, etc.)
• Proven track record of supporting and improving legacy systems while planning for modernization
• Excellent interpersonal skills with the ability to build trust and lead through influence
• Experience working in a transforming organization or one undergoing cultural/technical change
• Exceptional communication and relationship-building skills

Preferred Qualifications

• Experience in the financial services and or student loan industries
• Laravel/PHP and SQL server experience
• Prior experience managing teams across support, enhancements, and project delivery
• Exposure to ITSM tools (e.g., Service Desk Plus), RPA/RDA, JIRA, and integration platforms (e.g., Boomi)

Physical requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms

Work conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position requires no travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

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