Description

*Senior CX Researcher* *****This is a hybrid role with a need to periodically come into Dallas headquarters. Candidates must reside in Texas to be considered***** *JOB SUMMARY* As a Senior CX Researcher, you will hold a pivotal role in advancing user experiences and driving innovation across our digital products and services. Your mixed methods expertise will be crucial in conceptualizing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders. You will collaborate extensively with cross-functional teams to lead qualitative & quantitative research efforts, distilling complex findings into actionable customer insights. This role requires a proven track record in conducting impactful research and a deep understanding of user-centric design principles. Your passion for collaboration, combined with your drive to effect positive change, will make you a key asset in our pursuit of exceptional user satisfaction. *ESSENTIAL FUNCTIONS OF THE ROLE* * Handle internal stakeholder requests to evaluate primary business questions and desired output, developing mixed methods (qualitative & quantitative) strategies to guide business decisions. * Spearhead and execute complex user research initiatives, uncovering user needs and driving innovation. * Strategically plan and execute user-centered research studies, demonstrating mastery in interviews, survey design, data analysis, usability tests, and observations * Expertly analyze and synthesize research findings, offering actionable insights that guide business strategy. * Communicate findings and insights effectively through clear and compelling reports, data visualizations, and presentations to stakeholders. * Collaborate seamlessly with cross-functional teams, leading the integration of research insights into product/solution development * Stay updated on current industry trends, best practices, and emerging methodologies in quantitative CX research to continually improve research processes, standardization and methodologies. * Coach and support junior researchers, seeking opportunities to lead and develop others. *KEY SUCCESS FACTORS* * Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline * Proven experience as a CX researcher, with a portfolio demonstrating successful research outcomes and the ability to influence product design and strategy. * Expertise in conducting qualitative and quantitative research methods, such as interviews, surveys, usability testing, card sorting, and heuristic evaluations. * Deeply empathetic user researcher that is endlessly curious about what makes people tick. * Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders * Strong knowledge of design principles and best practices, with an understanding of how research informs design decisions. * Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required. * Proficiency in using research tools and software, such as UserTesting.com, Qualtrics, and other analytics platforms. * Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines * Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams. *BENEFITS* Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *QUALIFICATIONS* * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience