Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Sr Business Writer is responsible for managing more complex documentation and process definition or improvement projects. This position guides/participates in content development and optimization efforts by leveraging data/observations to understand customer/user needs, uncover knowledge gaps, and develop an industry best practice approach to knowledge sharing across all internal stakeholders. This position builds close working relationship with a variety of functional and cross functional teams to ensure content requirements are analyzed and documented for a broad set of consumers.

Essential Functions

• Proficient within all the duties, responsibilities & essential functions of the Business Writer.
• Plans and drives complex documentation repository implementation projects, identifying organizational needs by team/audience, types, and maintain overall organizational standards.
• Partners with internal audit, business continuance, legal, or other internal departments to ensure documentation meets any necessary regulatory, compliance, audit, or other standards.
• Drives process review when needed and makes process improvement recommendations based upon best practices and Empower driving principles.
• Partners with Products and Systems to identify and support organizational needs regarding new products, features, or enhancements.
• Represent department during internal department or organizational meetings with internal partners.
• Participates in special department projects/committees as assigned which are designed to improve processes that enhance client and/or staff experience.
• Partners with subject matter experts and system develop teams to develop documentation for new builds. This may include review and analysis of complex system requirements or design documents.
• Leads process mapping discussions and provides best practice process guidance/recommendations.
• Lead knowledge management discussions with teams to provide best practice process guidance/recommendations
• Capable of building knowledge management repositories (ex. SharePoint) and find solutions for a team's knowledge management needs when capacity allows. Supports the development of business solutions, participates in special projects, assists with team administrative duties, or performs other duties as assigned.

Qualification

• Bachelor's degree in BA( or any other financial streams - journalism and content writing related to Finance , Advanced experience in Technical Writing, Process
• Four years' relevant work experience
• Proven ability to learn new tools and processes quickly
• Exceptional skill in creating grammatically correct text, and an ability to write accurately, succinctly, and with minimal need for editing/proofing
• 2+ years of experience in creating single-sourced documentation (conditional text) to create output in more than one format (for example, PDF, HTML, Web).
• 2+ years of experience in all aspects of planning, designing, implementing, testing, and delivering a documentation project.
• Proven ability to communicate technical information to non-technical audiences.
• Proven ability to work independently as well as being a contributing member of a cohesive development team
• Proven ability to recognize and adapt to changing requirements, schedule changes, and any other challenges that might affect a project
• Proven ability to adhere to a particular writing style to maintain a consistent voice across the modules of a product

T

his job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.