Description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job...

As an integral member of our team, you will play a pivotal role in supporting our service business by preparing accurate cost quotations for service and parts orders. You will gather and validate cost inputs, working closely with internal teams to ensure quotes are complete, accurate, and ready for Sales to present to customers. You will have the opportunity to coordinate information across teams and ensure accuracy in your work. You build positive working relationships and communicate clearly and professionally, contributing to the overall success and growth of our organization.

Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.

Responsibilities include:

• Experience in customer account management, estimating, service operations, inside sales, or related fields.
• Proficiency in working with business systems, documentation workflows, or ERP tools.
• Strong attention to detail and follow-through.
• Prepare and QA cost quotes using standard labor rates, shipping costs, parts pricing, and service guidelines.
• Coordinate with Field Service Coordinators, Service Center Coordinators, and Distribution Centers (AMDC and global DCs) to ensure accuracy of labor, material, and logistics inputs.
• Confirm technician requirements, service locations, and scheduling constraints are accurate for Field Service and Service Center work.
• Engage ATS and AMDC for validation of non-standard or replacement components before quote release.
• Ensure compliance with Credit and Trade Compliance departments before quote release.
• Confirm scope details such as site requirements, technician skill levels, estimated duration, and parts availability.
• Obtain internal approvals and review information in customer portals as required.
• Handoff cost quote to Sales or Reps for final pricing and negotiation.
• Maintain revision history, supporting documentation, and audit traceability across OneCRM, One4AL, OneService, ServiceNow, and other systems.
• Support margin analysis and feedback loops by identifying repeated cost variances or missing scope information.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

• Associate's degree in business administration or related discipline; bachelor's degree preferred.
• 2-4 years of experience in quoting, estimating, or service coordination within an operations or technical environment.
• Demonstrated ability to manage detailed documentation, verify cost elements, and follow structured approval workflows.
• Proficiency in ERP or CRM systems (e.g., OneCRM, One4AL, OneService, ServiceNow, or similar).
• Strong analytical, communication, and coordination skills with internal departments (Sales, Reps, Service Centers, Field Service, ATS, and Distribution Centers).
• Capable of balancing accuracy and speed while supporting high-volume quoting activities.
• Attention to Detail.
• Analytical Thinking.
• Stakeholder Communication and Internal Collaboration (ATS, DC, FS, SC, Sales, etc.).
• Mastery of Pricing/Cost/Scope Configuration Logic.
• System Accuracy & Documentation Discipline.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What's in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $26.00 to $30.00 hourly.

There are a few spots available for this role.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer