• Responsible for administration of the Quality Management System (QMS)
• Authority to act on behalf of the Contractor, and direct removal, rework, or replacement of defective materials or poor-quality workmanship.
• Performs Inspections, Identifies Corrective and Preventive Actions, and performs Follow-up Activities.
• Key contact with customers and responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.
• Prepares and Documents quality plans, policies, procedures and summaries, to include subcontract activities.
• Plans and conducts internal audits.
• Verifies Contractor furnished PM records, cards, tags, or logbooks are attached to or placed near each piece of equipment in a conspicuous location.
• Maintains the confidentiality of sensitive quality and company proprietary information and promotes quality awareness.
• Maintains the Subcontractor Performance Evaluation program coordination and documentation.
• Performs duties of management representative to ensure the integrity of the QMS is maintained.
• Develops, submits, and maintains the contract Quality Control Plan (QCP) in accordance with the PWS and required submittal schedule; maintains a copy on site and provides updates to the KO and COR for review and approval as they occur.
• Ensures both contractor and subcontractor personnel follow the requirements of the QCP; monitors QC activities in all work centers and facilities covered by the task order (JBSA-Lackland, Randolph AFB, and outlying facilities) and provides remedial training as necessary.
• Verifies that scheduled and unscheduled work is documented accurately in the Government's maintenance management system (DMLSS-FM/LogiCole) and that required test reports, certifications, and deliverables are submitted within PWS timelines.
• Supports Joint Commission Environment of Care (EOC) and Life Safety (LS) compliance, survey readiness, and documentation; participates in MTF Process Improvement (PI) monitors and reporting.
• Notifies the COR of planned or unplanned absences and ensures a qualified alternate QCM is on site during normal duty hours.

• High school diploma or general education degree (GED). Some college preferred.
• Minimum of two (2) years of experience in quality control evaluation and reporting in the fields of construction or facility management work in a healthcare setting.
• Minimum of two (2) years of experience working in comparably sized health facilities.
• Experience in at least two (2) Joint Commission hospital surveys is desirable.
• Working knowledge of The Joint Commission (TJC), NFPA, OSHA, and EPA requirements applicable to healthcare facility operations and maintenance.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Proven ability to develop Quality Plans and Procedures.
• Knowledge of principals and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to communicate orally and in writing.
• Valid State issued Driver License required.
• Must be able to read, write, speak, and understand English.
• Must pass a background check performed by local law enforcement prior to employment and be able to obtain and maintain JBSA installation access.
• Must complete required Government training within prescribed timelines, including Antiterrorism (AT) Level I awareness, OPSEC awareness (within 30 days of award and annually thereafter), Cyber Awareness Challenge (prior to network access), and MTF-provided in-service training (e.g., Newcomer's Orientation, Infection Prevention, Blood-borne Pathogens).
• Must be physically and medically qualified to perform assigned duties in accordance with USACE EM 385-1-1.
• Resume and qualifications are subject to Government review; the individual may only be changed with written approval of the Contracting Officer.

PI288284121