Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence. ▶ Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
Summary: Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service Now
Location: Tokyo
Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirements
Roles and Responsibilities:
Key Responsibilities
Project Management
Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)
Oversee ITOM components such as Discovery, Event Management, and CMDB enhancement
Manage project scope, budget, resources, timelines, and risks
Stakeholder Engagement
Coordinate with internal teams, external vendors, and global stakeholders
Facilitate requirement gathering, decision-making, and status reporting
Process & Technical Consulting
Provide guidance on ITIL-based process design and improvement
Propose technical solutions and implementation strategies
Quality Assurance & Continuous Improvement
Support testing (including UAT), post-implementation troubleshooting, and ongoing optimization
Conduct reviews and share lessons learned
Preferred Qualifications ServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams
Required Qualifications Experience & Skills
Proven track record managing large-scale ServiceNow implementation projects
Familiarity with ServiceNow ITSM and/or ITOM
Strong understanding of ITIL processes
Language Proficiency
Japanese: Native or Business Level (JLPT N1 equivalent)
In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)
Term Life Insurance
Referral Bonus Programs
Year‑End Tax Support
Paid annual leave and bereavement Leave and Statutory Holidays
Short Working Hours for employees with caregiving responsibilities.
Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker's Compensation Insurance
Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
Workplace Amenities: On‑site amenities include complimentary beverages .
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step. Here from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Job ID: 83086230
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Median Salary
Net Salary per month
$2,683
Cost of Living Index
58/100
58
Median Apartment Rent in City Center
(1-3 Bedroom)
$1,368
-
$2,416
$1,892
Safety Index
76/100
76
Utilities
Basic
(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)
$110
-
$269
$166
High-Speed Internet
$25
-
$50
$30
Transportation
Gasoline
(1 gallon)
$4.24
Taxi Ride
(1 mile)
$5.07
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