Description

Are you ready to empower transformative change in a global financial powerhouse? At J.P. Morgan, we are seeking a dynamic Senior Product Delivery Associate in the Cash Operations Transformation team. This is your opportunity to make a significant impact, drive strategic initiatives, and shape the future of payments operations. Join us in a role that offers both opportunity and reward, as you collaborate with top-tier professionals in a fast-paced, innovative environment.

As a Senior Product Delivery Associate in Cash Operations Transformation, you will be trusted with enabling the delivery of products in a stable and scalable way. You will work with cross-function teams, build key relationships, and enable the product to continuously deliver value for the cash investigations space.

Job Responsibilities

• Identify and articulate (as-is) process flows, including customer interactions and operations intervention
• Address functional and non-functional requirements, covering product features, operational needs, regulatory compliance, and scalability
• Perform impact and gap analysis for business initiatives and process improvement opportunities
• Collaborate with Operations, Product, and Technology partners to define future state
• Lead independent initiatives working across functional teams and lines of business; execute key delivery tasks and boost efficiencies
• Work with the UAT team to ensure thorough testing
• Track initiative progress, identify potential issues, and collaborate with partners for resolution
• Drive operations readiness for new product rollouts
• Conduct defect analysis, prioritize issues, and explore alternative solutions
• Collect data, perform analysis and reporting
• Support change and business requirements, management activities and monitor adherence to risk, controls, compliance, and regulatory requirements.

Required Qualifications, capabilities, and skills:

• Seasoned experience in Banking and Financial Services
• Strong understanding of Payments, Operations and Global Financial Messaging
• Demonstrated performance in product management or relevant domain area
• Skilled in executing operational management and change readiness activities
• Experienced in product deployment processes with execution focus
• Promoter of client/customer centred organisation
• Experience in design, delivery and presentation of executive level content

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.