Description

Job Summary The Clinic Operations Manager I oversees daily operations of a physician office, clinic, or patient care facility in *Dallas, TX*, ensuring efficient workflows, regulatory compliance, financial integrity, and a high-quality, patient-centered experience. This role provides operational leadership , supervising administrative staff and partnering closely with physicians and Advanced Practice Providers (APPs) to support safe, effective care delivery. The ideal candidate brings hands-on experience supporting Family Medicine or Urgent Care operations, along with demonstrated success collaborating with APPs (Nurse Practitioners and Physician Assistants) in a fast-paced outpatient setting. Key Responsibilities Operations & Workflow Management * Lead daily front-office and operational activities to ensure smooth patient flow and efficient clinic performance. * Oversee registration, insurance verification, scheduling, payment collection, and check-in/check-out processes. * Monitor provider schedules, room utilization, and wait times; implement improvements to reduce bottlenecks. * Develop, review, and implement policies and procedures aligned with organizational goals and standards. Staff Leadership & Development * Supervise front-desk staff, receptionists, and administrative support team members. * Recruit, interview, hire, train, coach, evaluate, and, when necessary, recommend corrective action or termination. * Create staff schedules, manage PTO and coverage, and adjust staffing based on patient volume. * Support professional development and facilitate in-service education opportunities. Patient Experience & Service Excellence * Promote a welcoming, professional, and patient-centered environment. * Address escalated patient concerns, complaints, and billing inquiries; ensure timely resolution and documentation. * Monitor patient satisfaction metrics and implement service improvement initiatives. Compliance, Safety & Quality * Ensure compliance with federal, state, and organizational regulations, including HIPAA standards. * Oversee safety protocols, infection control processes, and incident reporting. * Support audits and quality improvement initiatives. Financial & Revenue Cycle Oversight * Manage front-end revenue cycle functions, including insurance verification and point-of-service collections. * Monitor reconciliation reports, cash collections, and deposit logs. * Submit invoices, assist with accounts receivable coordination, and support budget preparation and expense tracking. Communication & Collaboration * Serve as liaison between providers, clinical teams, and administrative leadership. * Communicate operational updates, policy changes, and staffing needs. * Participate in operational meetings and contribute to strategic improvement efforts. Facility & Resource Management * Ensure the clinic environment is clean, safe, and patient-ready. * Manage office and non-clinical medical supplies, vendor relationships, and equipment maintenance. * Coordinate IT support and facility repair needs as necessary. Reporting & Performance Metrics * Track key performance indicators such as patient volume, registration accuracy, wait times, and patient satisfaction. * Prepare operational reports and use data to identify trends and drive improvements. About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Belonging Statement We believe that all people should feel welcomed, valued and supported. *QUALIFICATIONS* * EDUCATION - Associate's or 2 years of work experience above the minimum qualification * EXPERIENCE - 3 Years of Experience