Description

POSITION SUMMARY 
CASA Supervisors are responsible for supervising and managing volunteers assigned by the court to advocate for abused and neglected children.  As a CASA Supervisor you will motivate, empower, guide and supervise CASA volunteers as they advocate for the best interest of child victims of abuse and neglect in protective care. CASA Supervisors assist and accompany volunteer advocates in performing their duties and stand in for volunteers in their absence, as needed. At all times, CASA Supervisors maintain a primary focus on the safety and well-being of children served by Dallas CASA and ensure that the CASA mission is carried out. When directly serving children in a case to which no volunteer is assigned, they will carry out the Case Supervision duties. 
 
ESSENTIAL FUNCTIONS 
Volunteer Supervision Duties

• Supervise volunteer Court Appointed Special Advocates for children served by Dallas CASA.
• Coach and encourage advocates to become effective in the role of volunteering, including preparing volunteer advocates for court hearings by reviewing and helping to write court reports, devising strategy and organizing testimony.
• Ensure that advocates are aware of and in compliance with all current Dallas CASA policies.
• Accompany advocates to initial case events, such as first visits to children in placement and supervised parent-child visits or stand in for them as needed.
• Accompany advocates to visits with prospective placement providers and to court hearings and mediated settlement conferences or stand in for them as needed.
• Accompany advocates to interviews of family members, prospective kinship placements and other case events, or stand in for them as needed.
• Assist advocates in the identification and recommendation of resources and courses of action that promote safety, best interest, permanency, and well-being for each assigned child.

Case Supervision Duties 

• Provide advocacy for youth served by Dallas CASA, working directly with youth in lieu of volunteer assignment.
• Ensure that Dallas CASA, Texas CASA, and National CASA/GAL Association requirements are met in each assigned case, and that required indicators of compliance are documented in an accurate and timely manner.
• Prepare and file court reports for all court hearings.
• Attend and participate in case-related events, including, but not limited to, placement visits (observe children and their living arrangements) and supervised parent-child visits, family and extended family interviews, court hearings, parent-child visits, mediated settlement conferences, and other meetings.
• Identify and recommend resources and courses of action that promote safety, best interest, permanency, and well-being for each assigned child.

Agency Duties

• Maintain a professional demeanor that promotes community respect for Dallas CASA, as well as productive stakeholder relationships.
• Work collaboratively with team members and other staff, and offer support by covering hearings and other appointments, suggesting resources and perspectives, and participating in projects that promote agency morale and effectiveness.
• Participate in Dallas CASA’s pre-service training for advocates facilitating or assisting in a minimum of two training sessions each year.
• Participate in Dallas CASA’s continuing education program for advocates.
• Promote, protect, and maintain confidentiality of child- and case-related information.
• Must be able to attend and support special events and attend staff meetings.
• In accordance with the Dallas CASA team philosophy, the incumbent may occasionally be required to carry out or assist with other tasks in addition to the duties listed on this job description.

Professional Development

• Collaborate with the supervising Team Lead to create and follow through with quarterly and annual professional development requirements ensuring that the CASA Volunteers on your team log a minimum of 12 hours of training per year to maintain compliance with CASA standards.  
• Participate in at least 12 hours of individual professional development each year. 

SUPERVISORY RESPONSIBILITY 
This position is responsible for supervising Dallas CASA volunteers. 

PHYSICAL DEMANDS

• Position requires the ability to lift 35 pounds minimum for lifting files and office supplies, opening filing cabinets and to transport materials to and from meetings, presentations and to other locations as needed. 
• Intermittent physical activities which included driving, bending, reaching, sitting, climbing steps, and walking during working hours. 
   

Requirements

KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS 

• Bachelor’s degree in social work or related field, required.
• Master’s degree in social work or related field, preferred.
• Two-three years of professional experience in a role in human services, or extensive volunteer experience, required.
• Working knowledge of the juvenile and child welfare system or social services, a plus.
• Experience in staff or volunteer supervision.
• Demonstrated project management skills, required.
• Demonstrated ability to write clear and concise reports needed for court reports and correspondence.
• Demonstrated working knowledge of Microsoft Office, specifically with Word.
• Strong attention to detail and ability to meet deadlines.
• Demonstrated openness, inclusiveness, and sensitivity toward those from different cultural backgrounds, and the ability to interact respectfully with all people.
• Ability to maintain the highest levels of confidentiality when dealing with proprietary, volunteer, donor, client, and staff information as well as sensitive situations. 

POSITION TYPE/EXPECTED HOURS OF WORK 
 
This is a full-time position of 40 hours per week. Our building is open to the public from 8:30 a.m. to 5:00 p.m., Monday through Friday. In consultation with your Team Lead/Supervisor, your normal schedule should begin between 7:00 a.m. and 9:00 a.m. and should reflect eight hours of work daily in addition to your lunch break. Occasional evening and weekend work may be required as job duties demand. Please see the Remote Working Section of the Employee Handbook for eligibility and conditions associated with the option to work remotely. 
 
TRAVEL 
 
This position may require some travel. You must have reliable transportation, maintain a current valid Texas driver's license and $100,000/$300,000 automobile liability insurance for travel to and from meetings and presentations.