Senior Salesforce & nCino Business Analyst - Job Description
About the role
We're looking for a Senior Business Analyst to bring SDLC discipline to a Salesforce and nCino team in commercial banking. You'll formalize how requirements become tested, valuable releases, so the team ships fewer defects on a predictable cadence. We want someone with clear, pragmatic views on good SDLC for Salesforce and nCino, who has built a process, not just followed one.
- Level: Senior individual contributor (7+ years as a BA, 4+ on Salesforce, hands-on nCino)
- Works with: Business stakeholders, other BAs, QA, and developers who own CI/CD

Key responsibilities
SDLC and release process
- Introduce BRD templates, requirements ceremonies, and structured sign-off from requirements through UAT and release approval.
- Shift the team from frequent deployments to a scheduled release cadence driven by business value.
- Bridge requirements and the CI/CD pipeline so everything entering it is defined, testable, and approved.

Requirements and quality
- Lead discovery with lending, credit, relationship management, and operations stakeholders.
- Write user stories in Azure DevOps (ADO) with testable acceptance criteria, traceable from BRD to release.
- Run fit-gap analysis across standard Salesforce, nCino configuration, and custom development.
- Coordinate UAT and work with QA to script automated tests tied to acceptance criteria.

Documentation and enablement
- Connect ADO with SharePoint, and restructure documentation and training materials for usability.
- Use AI tools to speed up requirements and documentation work, and help the team adopt them.

Required qualifications
- 7+ years as a functional business analyst, including Salesforce.
- Commercial banking experience in lending, credit, loan origination, or relationship management.
- Hands-on nCino experience on at least one implementation or major enhancement.
- A track record of building or reshaping an SDLC: templates, ceremonies, sign-off gates, or release cadence.
- Proven experience writing BRDs and user stories with testable acceptance criteria, and leading UAT.
- Strong facilitation and communication skills with business users, developers, and leadership.
- Advanced English, written and spoken (C1 or higher) for work with US-based clients.

Preferred qualifications
- Azure DevOps and SharePoint proficiency.
- Automated testing tools such as ACCELQ: configuring and scripting test cases, not just running them.
- Daily use of AI tools such as Claude, ChatGPT, Microsoft Copilot, GitHub Copilot, or OpenAI Codex.
- Salesforce Business Analyst, Salesforce Administrator, nCino, CBAP, or CSPO/PSPO certification.
- Experience in regulated environments with audit and change-management controls.