Description

Here at JPMorganChase, we focus on our customers first and foremost. Our employees are initiators, collaborators, and results oriented individuals. They have a knack for looking at the details and finding solutions to everyday challenges. Chase employees are part of a company that makes a real difference every day for our customers, our communities and ourselves. We focus on customers' best interests and strive to exceed expectations by listening to and anticipating their needs. Our employees are empowered to put our customers at the center of all we do, focus on doing what's right, and create solutions that make their lives better.

As part of the Anti-Money Laundering & Know Your Customer (AML/KYC) Product Delivery Team, the AML/KYC Test Lead will play a key role in driving agile testing practices. The Test Lead will collaborate closely with Product Owners, Project Management, and technology partners within an agile framework to support the delivery of AML/KYC product initiatives. This includes participating in backlog refinement, sprint planning, and daily stand-ups to ensure testing activities are seamlessly integrated into the development lifecycle. The Test Lead will analyze epics and user stories to understand system impacts, define acceptance criteria, and facilitate continuous testing and feedback. End-to-end testing will leverage iterative, collaborative approaches to trigger, track, and validate expected results, ensuring enhancements meet business objectives and quality standards.

Job Responsibilities:

• Lead end-to-end user acceptance testing (UAT) for AML/KYC product initiatives, ensuring alignment with acceptance criteria and regulatory standards.
• Develop detailed test cases based on Jira epics, user stories, and acceptance criteria, ensuring testing is integrated throughout the agile development lifecycle.
• Coordinate and execute all phases of the test cycle, including preparation, execution, defect management, and reporting.
• Collaborate with product owners, business analysts, and technology teams to clarify acceptance criteria and resolve issues.
• Support test automation strategy and assist with the implementation of automated test scripts.
• Track and communicate testing progress, risks, and issues to stakeholders in a timely manner.
• Ensure all testing activities comply with internal policies and external regulatory requirements.
• Mentor and support junior testers, fostering a culture of quality and continuous improvement.
• Drive process improvements and contribute to best practices for AML/KYC product testing.
• Stay current with industry trends, regulatory changes, and emerging technologies relevant to AML/KYC and software testing.
• Document process and procedural changes as needed.

Required Qualifications, Capabilities and Skills:

• Minimum 3 years of experience in user acceptance testing or quality assurance testing
• Experience working within an agile framework, collaborating with cross-functional teams to deliver iterative product enhancements.
• Demonstrated ability to collaborate with external product teams and interact effectively with all levels of management.
• Excellent verbal and written communication skills
• Proven ability to work independently and thrive in a fast-paced, high-pressure environment to meet deadlines
• Strong knowledge of Application Lifecycle Management and JIRA

Preferred Qualifications, Capabilities and Skills:

• Experience with Assisted Account Opening, Digital Account Opening, Customer Identification Program (CIP), Legacy Banker Tools (Customer Assist, Peoplesoft/Titan Common Module), Risk Scoring Utility (RSU), and Enterprise KYC Profile Manager (KYCPM)
• Proficiency in API testing
• Experience creating and managing content in Confluence
• Experience leveraging AI tools and technologies to enhance software testing efficiency, accuracy, and coverage

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.