Join the heartbeat of La Vergne’s public safety team. As a 911 Shift Supervisor, you are the first voice our community hears in a crisis, and we invest in you with benefits and career stability few agencies can match:
- 100% Paid Insurance for you and your family — health, dental, vision, life, disability, and even Lasik coverage.
- Secure Retirement: 401(a) with 4.5% city contribution plus a 457 plan with matching up to 3.5%, vested immediately.
- Generous Paid Time Off: vacation, sick, personal days, 12 holidays, and your birthday off.
- Longevity Pay & Incentives: annual service bonuses and ongoing professional development opportunities.
- Growth & Support: comprehensive APCO, TBI, and FBI training, with continual re-certification and career path advancement inside the La Vergne Police Department.
Job Summary
The 911 Shift Supervisor provides direct first-line supervision, leadership, and operational oversight of Communications Specialists assigned to a shift within the 911 Communications Center. This position performs emergency and non-emergency call-taking and dispatching duties and serves as the shift’s primary supervisor.
The 911 Shift Supervisor ensures that calls for service are handled in a timely, accurate, professional, and policy-compliant manner. This position monitors daily operations, supports employee performance, coordinates communications during critical incidents, assists with training and quality assurance, and serves as the primary point of contact for operational issues during the assigned shift.
This position requires sound judgment, strong leadership, the ability to remain calm under pressure, and a thorough understanding of emergency communications operations, public safety procedures, and departmental policies. This is a Safety-Sensitive position.
Based on the La Vergne Police Department selection standards, the following items are immediate disqualifiers:
- Conviction of any criminal offense classified as a misdemeanor under Tennessee law within three (3) years prior to application and/or a conviction of two (2) or more misdemeanor offenses under Tennessee law as an adult.
- Admission of having committed any act amounting to a felony under Tennessee law as an adult within five (5) years prior to application.
- Admission of any act of domestic violence as defined by law, committed as an adult.
- Admission of any criminal act against children.
- Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations.
- Being involuntarily dismissed (for any reason other than lay-off) from three (3) or more employers as an adult.
- Resigning from any three (3) paid positions (as an adult) without notice, except where the presence of a hostile work environment is alleged.
- Any use or possession of a drug classified as a hallucinogenic (LSD) within ten (10) years prior to application; Any use or possession of marijuana within one (1) year prior to application; Any other illegal use or possession of a drug not mentioned above (including cocaine and LSD) within five (5) years prior to application.
- Failure to divulge to the department any information about personal illegal use or possession of drugs.
- Any unlawful use or possession of a drug classified as an anabolic steroid or human growth hormone (HGH) within two (2) years prior to application.
